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Caregiver Challenge
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How TSB is partnering with KareHero to support its adult caregiving employees

Discover how TSB’s partnership with KareHero is transforming employee support for adult caregivers, minimising burnout, maximising retention and saving thousands of hours.

Download the full case study now to see how this initiative plans to unlock over £1.78 million in funding and over 13,000 hours in time for TSB’s employee caregivers over the next three years.

Key Highlights:


  • 40% engagement rate among caregiving employees during the pilot phase.
  • 13,000 hours is the predicted saving for employees, over the next three years, through streamlined caregiving support.
  • £1.78 million in untapped funding predicted over three years, for TSB’s caregiving workforce.
  • Comprehensive support through the KareHero app, offering legal, financial, and practical caregiving assistance.
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“I truly believe the launch of KareHero will, for the first part, increase the number of people who identify as carers. And then the benefits of the offering provided after that will be felt by large numbers of our employee workforce.”

Will Rayden, Director of Reward and Performance, TSB

Why Caregiver Support Matters

With 1 in 11 employees at TSB identifying as adult caregivers – in a workforce including 65% women, who are statistically more likely to be impacted by caregiving – the bank recognised the need to improve the balance between caring responsibilities and careers. It aims to maximise retention, reduce absenteeism and financial strain. By partnering with KareHero alongside key carer support initiatives including two weeks’ full paid leave, TSB is leading the way in building a carer-inclusive workplace.

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Download the full case study to learn:

  • How TSB’s data-driven approach built the case for caregiver benefits.
  • The step-by-step implementation of KareHero’s services.
  • The tangible business benefits of investing in carer support.

Ready to Empower Your Workforce?

Join TSB in setting the standard for carer-inclusive workplaces. Download the case study now and discover the actionable steps your organisation can take to support caregiving employees and retain top talent.

Download the Case Study